Have a question?

Check out our FAQs below or feel free to reach out to us at [email protected].

Product Information

What types of diapers does MILK™ offer?

MILK™ offers two main types of diapers:

  • Flexi Tape: Perfect for newborns and infants, with adjustable tabs for a snug fit.
  • Yoga Pant: Pull-up style, luxuriously soft as silk, and designed for active babies and toddlers.

What makes the Flexi Tape unique?

These hypoallergenic diapers feature RashDefense™ technology, wicking away moisture in under 10 seconds to prevent rashes and ensure up to 12 hours of comfortable, leak-free experience.

What makes the Yoga Pant unique?

Yoga Pant diapers feature a SilkSoft™ high waistband, 6 elastic strands for a snug fit, and up to 12 hours of leak-proof protection.

Are MILK™ diapers suitable for overnight use?

Absolutely! MILK™ diapers provide up to 12 hours of leak-proof protection, making them ideal for overnight use.

Do MILK™ diapers help prevent diaper rashes?

Yes, MILK™ diapers are designed with RashDefense™ technology, breathable materials, and skin-safe formulations to prevent irritation and rashes.

What sizes do MILK™ diapers come in?

  • Flexi Tape:
    • Newborn: <5 kg (US & Europe 1 / Asia NB)
    • Small: <4-8 kg (US & Europe 2 / Asia S)
    • Medium: 6–11 kg (US & Europe 3 / Asia M)
    • Large: 9–17 kg (US & Europe 4 / Asia L)
    • Extra Large: 15-22kg (US & Europe 5 / Asia XL)
  • Yoga Pant:
    • Medium: 6–11 kg (US & Europe 3 / Asia M)
    • Large: 9–17 kg (US & Europe 4 / Asia L)
    • Extra Large: 15-22 kg (US & Europe 5 / Asia XL)
    • Extra Extra Large: 18-22kg (US & Europe 6 / Asia XXL)

About the Brand

What is MILK™, and what does it stand for?

MILK™ stands for a new standard in safer, cleaner diapers. We believe every baby deserves the best care and start in life.

What inspired the creation of MILK™?

MILK™ was born out of the need for diapers that prioritize safety and skin health without compromising on quality, performance or value. We want to give parents peace of mind.

What makes MILK™ different from other diaper brands?

MILK™ diapers are scientifically validated, dermatologically tested, and clinically certified free from harmful chemicals by SGS Laboratories, Dermatest® Germany, OEKO-TEX® and many more globally recognized independent laboratories. They are made with premium materials for ultimate softness, absorbency, and safety.

Is MILK™ a sustainable brand?

MILK™ is committed to sustainability. From responsibly sourced materials to reducing waste in packaging, we aim to lessen our environmental footprint while ensuring quality.

Does MILK™ operate globally?

Yes, MILK™ is expanding across regions and currently serves customers in Malaysia, Russia, Oman, Vietnam, Taiwan, Cambodia, Maldives, India, Brunei and Singapore, with plans for further growth.

Where are MILK™ diapers made?

Our diapers are responsibly manufactured with components sourced globally, including Germany, Korea, and the United States.

Are MILK™ diapers cruelty-free?

Yes, MILK™ is certified Vegan and Cruelty-Free by PETA.

Certifications and Safety Promise

Are MILK™ diapers dermatologically tested?

Yes, MILK™ diapers are dermatologically tested to ensure they are safe for sensitive skin. They are even certified and approved by Dr. med. Werner Voss, the CEO and Founder of Dermatest® Germany.

What certifications do MILK™ diapers have?

  • SGS Laboratories Certification (Free of 728 harmful chemicals)
  • Dermatest® Excellent 5-Star Seal (Germany)
  • Dermatest® Sensitive Skin Seal (Germany)
  • OEKO-TEX® Standard 100 (Switzerland)
  • MediCERT® (Australia)
  • PETA Vegan and Cruelty-Free Certification (United States)

Are MILK™ diapers chlorine-free? What does that mean?

MILK™ diapers are Totally Chlorine-Free (TCF). Unlike traditional diapers, which may use chlorine bleaching, our diapers are free from dioxins and formaldehyde—linked to health issues—making them safer for babies and the environment.

How are MILK™ diapers tested for safety?

MILK™ diapers undergo stringent laboratory testing and real-world usage trials to ensure safety, quality, and performance.

Materials and Technology

What materials are used in MILK™ diapers?

MILK™ diapers are crafted with ultra-soft, breathable, and highly absorbent materials, including natural plant-based fluff as well as German-engineered SAP (Super Absorbent Polymer)

Are MILK™ diapers breathable?

Yes, MILK™ diapers feature ASTM (American Society for Testing and Materials) E96 approved breathable layers to keep your baby’s skin dry and healthy.

What is SAP and is it safe?

SAP (Super Absorbent Polymer) is a gel found in diapers that absorbs liquid. It’s non-toxic, hypoallergenic, and safe for babies. MILK™ uses premium and safe German-engineered SAP which ensures optimum performance compared to other diaper brands.

Do MILK™ diapers have a wetness indicator?

Yes, MILK™ diapers have an OEKO-TEX® approved, non-toxic wetness indicator that changes color when a diaper needs changing.

Customer Service

Where can I buy MILK™ diapers?

You can easily purchase MILK™ diapers from our official stores on Shopee, Lazada, and TikTok Shop by clicking the links in our website. Additionally, MILK™ diapers are available in selected baby shops. Check our store locator on the website to find a store near you!

What countries do you deliver to?

MILK™ is currently available in Malaysia and exported to Russia, Oman, Singapore, Vietnam, Taiwan, Cambodia, Maldives, India, Brunei, and more countries soon.

What if I need help choosing the right size?

Our size guide, available on the website and packaging, helps you find the perfect fit based on your baby’s weight. It also recommends the number of pieces to be used for your baby per day.

Usage and Care

How often should I change my baby’s diaper?

Change your baby’s diaper every 2–3 hours or as soon as it’s soiled to maintain healthy skin.

Are MILK™ diapers suitable for potty training?

Yes, our pull-up style Yoga Pant are perfect for potty training.

Are MILK™ diapers biodegradable?

While not fully biodegradable, MILK™ is actively working on sustainable solutions to reduce environmental impact.

Collaborations and Miscellaneous

Can I collaborate with MILK™ as a mom influencer?

Yes! Reach out through our contact page or [email protected]. We’d love to work with you.

How do I become a MILK™ distributor?

Contact our business development team via the distributor inquiry form on our website.

Product Philosophy

What makes MILK™ Water Wipes unique?

Built around a simple belief: less is more. MILK™ Water Wipes contain only 5 carefully selected ingredients, achieve 99.9% purity and are thoughtfully designed for newborns, babies and sensitive skin.

Why do MILK™ Water Wipes contain only 5 ingredients?

We believe baby skin doesn't need unnecessary extras. Every ingredient has a purpose and nothing more.

Why are MILK™ Water Wipes free from fragrance and unnecessary botanical extracts?

While fragrances and botanical extracts may work for some families, we believe delicate skin benefits from a simpler approach.

What ingredients are in MILK™ Water Wipes?

  • Aqua – Purified water that gently cleans and refreshes skin.
  • Gluconolactone – Helps support moisture balance.
  • Sodium Benzoate – Helps keep the wipes fresh.
  • Laurylpyridinium Chloride – Helps maintain hygiene.
  • Sodium Citrate – Helps maintain pH balance.

Are the ingredients harmful?

No. Every ingredient has been carefully selected and is independently reviewed by EWG VERIFIED™, Dermatest® Germany and SGS laboratories.

What does 99.9% purity mean?

Our purified water undergoes advanced filtration and UV sterilisation processes to achieve 99.9% purity.

Safety & Certifications

What is EWG VERIFIED™?

EWG VERIFIED™ means our ingredients have been independently assessed against EWG's strict standards.

Why is EWG Skin Deep® important?

EWG Skin Deep® reviews scientific studies and provides ingredient transparency. MILK™ ingredients are publicly listed because nothing should be hidden when it comes to your baby's skin.

Why is Dermatest® important?

Dermatest® Germany independently evaluates skin compatibility. MILK™ Water Wipes are approved for sensitive skin.

Why is SGS testing important?

SGS laboratories verified MILK™ Water Wipes free from 723 potentially harmful substances.

Are MILK™ Water Wipes PFAS-free?

Yes. MILK™ Water Wipes have been independently tested and verified PFAS-free.

Performance & Materials

Are MILK™ Water Wipes plastic-free?

Yes. Our wipes are made from 100% plant-based viscose fibres and contain no plastic.

Why do MILK™ Water Wipes feel extra wet?

Our plant-based cloth retains significantly more moisture for a gentle and effective clean.

Are MILK™ Water Wipes compostable?

MILK™ Water Wipes are 99.1% compostable under laboratory testing conditions over 28 days.

Are MILK™ Water Wipes flushable?

No. Please dispose of used wipes responsibly in the bin.

Skin & Usage

Are MILK™ Water Wipes suitable for newborns?

Yes. They are thoughtfully designed for newborn and sensitive skin.

Are MILK™ Water Wipes suitable for eczema-prone skin?

They are designed for sensitive skin. Please consult your healthcare professional for specific skin concerns.

Can I use MILK™ Water Wipes on my baby's face?

Yes. They are suitable for use on delicate facial skin.

Are MILK™ Water Wipes suitable for adults?

Yes. They are suitable for the whole family.

Product Information

What sizes are available?

60-count Family Pack and 8-count Travel Pack.

Do MILK™ Water Wipes expire?

Unopened packs can last up to 3 years. Once opened, use within 6 months.

Where are MILK™ Water Wipes manufactured?

Designed in Malaysia and manufactured in China at a carefully selected facility.

Celebrate and Win Big with MILK™

Why is MILK™ running this campaign?

In just 10 months, MILK™ expanded to 9 countries with nearly 5 million diapers sold. To celebrate this monumental milestone, we want to reward loyal parents with a chance to win amazing prizes.

Who is eligible to participate in this campaign?

The campaign is open to all customers who are Malaysian citizens or permanent residents aged 18 and above with a valid MyKad or identification card. The campaign is available only for Peninsular Malaysia.

How do I enter the campaign?

Purchase a minimum of RM50 worth of MILK™ baby diapers (mix of sizes allowed) in a single or multiple receipts from any official online stores (Shopee/Lazada/TikTok/AirAsia MOVE) during the campaign period and complete the online submission on MILK™ website.

When does the campaign run?

3rd November 2025 (00:00 AM) to 15th December 2025 (11:59 PM).

How do I submit my entry?

Complete your submission on MILK™ website at https://themilkinc.com/win-big-with-milk/ 

Any incomplete, inaccurate or invalid entries will be disqualified without prior notice.

Can I submit multiple receipts?

Customers are allowed to submit multiple receipts for multiple entries, provided they meet the minimum purchase of RM50 net.

How are the campaign entries calculated?

Every RM50 spent in net value entitles ONE (1) campaign entry. Example: RM50 = 1 entry, RM100 = 2 entries, RM150 = 3 entries, and so on.

Where else can I buy MILK™ diapers besides online?

From our official online stores (Shopee, TikTok, Lazada and AirAsia MOVE).

What are the prizes for this campaign?

    • One (1) Grand Prize Winner: 1 million AirAsia Points (worth RM 10,000) and RM 2,500 S-Coins
    • One (1) Second Prize Winner: 500,000 AirAsia Points (worth RM 5,000) and RM 1,500 S-Coins
    • One (1) Third Prize Winner: 300,000 AirAsia Points (worth RM 3,000) and RM 1,000 S-Coins
    • One (1) Fourth Prize Winner: 200,000 AirAsia Points (worth RM 2,000) and RM 500 S-Coins
    • One (1) Fifth Prize Winner: Three (3) months-supply of MILK™ diapers (worth RM 504) and RM 500 S-Coins
    • Ten (10) Consolation Prize Winners: 

    One (1) Tefal RK736B 1.8L Rice Cooker Easy Rice Plus (worth RM 299)  

    or  

    One (1) Philips StyleCare Multi-Styler with 15 Attachments BHH822 (worth RM289) 

How will winners be chosen and notified?

Winners will be selected via randomized lucky draw and notified via the contact details provided in their submission. Announcement will be made on 23rd December 2025.

How will winners be chosen and notified?

Winners will be selected via randomized lucky draw and notified via the contact details provided in their submission. Announcement will be made on 17th September 2025.

What happens if I don’t respond in time?

If you are unreachable or if you don’t confirm your acceptance of the prize within seven (7) days of our first contact attempt, the Organisers reserve the right to select an alternative winner.  

Where do I collect my prize?

AirAsia Points and S-Coins will be credited to the Grand Prize Winner's AirAsia and Senheng member account. The Grand Prize Winner will need to attend a short photo opportunity at MILK™ HQ in Ara Damansara. We will coordinate the date and time with you.

Baby diaper prizes (Fifth Prize Winner) and ten (10) Winners must be collected at MILK™ HQ (Ara Damansara) between 24th December 2025 – 14th January 2026.

Prizes not collected after 14th January 2026 will be forfeited without further notice. Delivery is available at the winner’s cost, payable in advance. 

What details must be included in the receipt submission?

Submissions must be made through the official MILK™ landing page, accessible via QR code, and include the following details:

  • Full Name
  • Contact Number
  • Email Address
  • Platform of Purchase (Shopee, Lazada, TikTok, AirAsia MOVE)
  • Submission image of Purchase Receipt.

Receipts must clearly show the date, store name, MILK™ products, and total amount. Blurry or incomplete receipts will be disqualified. 

Can I win more than once?

No. Each participant is only eligible to win one prize. 

Will my AirAsia Points expire?

AirAsia Rewards Points from this contest are valid for two (2) years from the day they are credited to the Prize Winner’s AirAsia member account. Any unused points after this period will expire automatically. For full terms, visit: www.airasia.com/rewards

How do I redeem AirAsia Rewards points?

AirAsia Rewards Points earned through this Campaign will be credited into the Prize Winner’s respective AirAsia member account within seven (7) days after the end of the campaign period, subject to the Organizers receiving all information as deemed necessary.

Who can redeem S-Coin?

Only active PlusOne Classic members are eligible to redeem S-Coin. New members who register via Senheng App will receive a complimentary Classic membership upgrade (worth RM12) upon their first S-Coin.

When will the S-Coin appear in my account?

The S-Coin will be credited to your PlusOne account within 24 hours after you redeem the voucher. The E-vouchers are valid for use until 31 March 2026.

 All S-Coin redemptions are final and cannot be cancelled, refunded, or exchanged. Expired S-Coin cannot be reinstated.

Can I collect the baby diaper prize on behalf of someone else?

Yes, with an authorisation letter and a copy of the winner’s MyKad. Please notify us beforehand.

How can I get in touch with your Customer Service team?

Our team is available Mon–Fri, 9AM–6PM. 
Email: [email protected] 
WhatsApp: +6013-409 0803